F.A.Q.s

Shopping Information

Do you ship and what does it cost?

YES!!! We ship to USA and Canada.  Actually almost all our business is done by shipping the rental costumes to customers.  The cost of the shipping is calculated for each shipment.  Since every show varies we calculate the shipping based on the costumes you request and will add shipping cost to the quote.  Once you finalize the costumes we will send an invoice with any change in shipping charges due to changes in the list of costumes.

We include return UPS labels with every shipment, please keep these to use to return the costumes, we will need to charge $5 to reprint any labels!

How Does the Theatrical Rental Process Work

First send us a request that includes the show you are doing, the show dates, you location and contact info and a list of costumes you are interested in.  You can do this via email or our request form.

Once we receive a list of costumes you want we will put together a quote/Proforma Invoice which will have the list of costumes and total cost to you.  With that will be a rental contact which you can see here:
You can review the invoice, make changes and once you are good to go we will send a new invoice, once you receive that we require payment at that time in order to reserve your costume.  PO, credit card, cash or check.

We will then need sizing information from you as soon as reasonably possible.  As your show gets closer we will pull your costumes.
Your shipment will normally arrive in time for dress rehearsals and will include a detailed list of costumes and RETURN UPS Labels, please keep the return labels and use to return the costumes.  Failure to do so will require a $5 fee to reprint.
Once costumes are returned(please get back to us as soon as the day after your show is over as we send these costumes out nonstop during show season) we will inventory and let you know if anything is missing.

Payment Information

What Payment Methods Are Accepted?

We except credit card, cash, checks and we will also accept Purchase orders from legitimate businesses/schools.

We will have you call in your credit card for safety and request you never send a credit card via email.

When do I Pay?

Payment is due at time of reservation, costumes are NOT reserved unless payment/PO is received.  That also means no work will be done to prep your show without a payment or PO in hand.  If we do not receive payment in a timely manner it may make it difficult to get your show to you in time.  So it is crucial to make sure once you have decided to rent to have payment processed quickly.

Orders and Returns

How do I place an Order?

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Do I need an account to place an order?

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Who should I to contact if I have any queries?

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How Can I Cancel Or Change My Order?

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How Do I Track My Order?

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How Can I Return a Product?

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